Engagement module — Trade Node
Circulars, support tickets and team chat that stay on record.
The conversations around the trade — announcements to buyers, complaints from them, coordination between staff — moved out of personal phones and into the system.
What it does for you
- Circulars with read receipts: Publish rate circulars and scheme announcements; see exactly who has actually read them.
- A real support queue: Buyer complaints become tickets with owners and status instead of favours remembered by one person.
- Team chat on company record: Staff groups with file sharing and audio/video calls — coordination that survives someone leaving.
- Attachments where they belong: Photos and documents ride along with the ticket or announcement, not lost in a phone gallery.
What's inside — 3 sub-modules
Buying Engagement switches on these sub-modules in your Trade Node portal:
- Announcements: Rate circulars and scheme announcements published to buyers with read receipts — you see exactly who has opened what.
- Support Tickets: Buyer complaints and requests become tickets with owners, status and history — a real queue instead of favours remembered by one person.
- Team Chat: Staff chat groups with file sharing and audio/video calls, on company record — coordination that survives a phone change or a resignation.
Pricing & activation
Live monthly pricing in ₹ (ex-GST) is shown on this page and on the pricing page. Modules activate online from your account the moment payment goes through and can be cancelled anytime — they run to the end of the paid period.
Where this fits in the platform
Engagement belongs to the selling desk in the Trade Node deck, which walks through the whole platform in the order a buyer asks about it. Weighing this against a full suite? Read the comparison with Odoo, Zoho and TranZact.
More modules
- Trade module — Daily rates, orders, quotes and dealer schemes on one desk.
- Catalog module — One product master behind rates, stock and billing.
- Work Management module — Leads, follow-ups, tasks and projects for the whole team.
- Finance module — GST invoices, ledgers, payments and credit notes in one place.
- Operations module — Dispatch, inventory, logistics and the gate in one flow.
- Partners module — Dealer and customer accounts with credit limits and approvals.
- Insights module — Reports, exports and a who-did-what security console.
- ERP module — Purchases, full books and an enterprise-grade finance close.
- Integrations module — Tally export, GST portal sync and partner APIs.
- HR module — Employees, badge attendance, leave and payroll runs.
- AI module — Vision AI for documents, faces and plates — plus a built-in assistant.
- Factory module — Recipes, work orders and machines on the shop floor.
- Contracts module — Tender and contract jobs, from work order to final bill.
- Staff Benefits module — PF, PPF and staff insurance, handled like the books depend on it.
- Batch & Quality module — Every lot traceable — from goods in to the customer who received it.
- Farm & Mill Intake module — Weigh it, grade it, price it, settle it — the gate to the books in one line.
- White-Label & Contract Manufacturing module — Make for every client brand — to the agreed spec, recipe and quantity.
- Export Desk module — Export orders, foreign-currency invoices, packing lists and bank realisation in one place.
- Capital Equipment & Service module — Configured quotations, commissioning, installed base, maintenance contracts and service calls for the machines you sell.